For Help Call 502.426.6380  


Of the 5.4 million people who sought mental health treatment in 1990, less than 7% required hospitalization. More than half of those who needed inpatient-care had schizophrenia, one of the most severe forms of mental illness. If you or someone you know may have a mental illness, the chances are that you will not need hospitalization. But, if you do, the following information will help assure you of the best care possible.

Questions To Ask

  • Has the person been professionally evaluated? By whom? Do I understand the diagnosis?
  • If the patient has not been evaluated, why am I seeking admission for the person?
  • A doctor's recommendation?
  • Need to have patient removed from family situation? Why? Because of behavioral problems? What are they? Because family cannot care for him or her? Why?
  • What symptoms is the patient exhibiting which cause concern?

Ask the Hospital/Treatment Center at Check-In

  • Does your facility treat patients only for this specific diagnosis?
  • If the patient has other health or emotional problems will he/she receive treatment for these problems also?
  • Does your facility require tests when admitted? If so, what are they?
  • Who will perform these tests?
  • Who will evaluate the patient when he/she is admitted?
  • What are the person's qualifications/ title?
  • Will this person continue to treat the patient?
  • Will the patient be seen by this professional on a regular basis?
  • When will the initial evaluation take place?

During the Patient's Stay

  • When can I (or another family member) talk to the therapist or doctor?
  • Will we be able to discuss treatment with the doctor or therapist? When? How often?
  • When can family members visit? For how long?
  • Will the patient be allowed to receive phone calls?
  • Will the patient have a daily schedule of activities or treatments?
  • If so, what activities will the patient be involved in? Is therapy group or private and is it part of the treatment plan?
  • What clothes should the patient bring?
  • How long will the patient be at the facility? Who makes this decision?
  • Will the family be advised of changes in treatment?
  • Who will make the evaluation for discharging the patient? When will this happen?

Leaving the Hospital

  • Will someone advise the patient and family about adjustment concerns such as the need for further counseling or a medication schedule?
  • What can we expect when the patient is discharged?
  • Will he/she be on medications? Which ones?
  • How will these medications help? Are they habit-forming? What are the side effects? What is the dosage?
  • How long will the patient have to take this medication?
  • If the patient leaves the hospital without permission how will the hospital handle this?
  • If this occurs, what is the parent or family's responsibility?
  • Will the patient be able to continue school work while in the hospital? Or how soon after he or she is discharged?
  • If classes are offered to patients, what are they and who teaches them?
  • What follow-up treatment or support group options should the family and patient consider?

Financial and Insurance Issues

Ask the treatment center and/or insurance company the following questions:

  • Does the hospital accept this type of insurance? If not, what are the alternatives? If it does, what is covered?
  • Can coverage be reviewed with a member of the staff?
  • Are there separate charges and how much are they for physicians, therapists or caretakers? What may these separate charges be?
  • How are fees assessed?
  • When will billing occur?
  • If insurance only covers part of the cost, what other arrangements can be made for payments?
  • Is there other assistance available? Will the facility accept partial payments or payments on a schedule?

Ask The Therapist:

  • What can the patient and family expect during the treatment process?
  • What can be the expected reactions/behaviors of the patient?
  • How should the family respond?
  • How can the patient and family prepare for unexpected behavior and possible setbacks?

For more information call The Brook Hospital at 502-426-6380 or 1-800-866-8876, contact your local Mental Health Association, community mental health center, or:

National Mental Health Association
2001 N. Beauregard Street, 12th Floor
Alexandria, VA 22311
Phone 703/684-7722
Fax 703/684-5968
Mental Health Resource Center 800/969-NMHA
TTY Line 800/433-5959

National Institute of Mental Health (NIMH)
Public Inquiries and Information Resources
5600 Fishers Lane, Rm 7C-02
Rockville, MD 20857
Phone 301-443-4513

Also read NMHA�s "Mental Illness in the Family: Recognizing the Warning Signs and How to Cope."

Help is Just a Phone Call Away

We cannot offer diagnosis, counseling or recommendations online, but an Assessment and Referral specialist is available 24 hours/7 days a week at 502.426.6380. If you are currently experiencing an emergency, please dial 911 or go to the nearest emergency room.

If you prefer to contact us via email, please click here to fill out a request information form.

The Brook Hospitals | Louisville, KY | Phone: 502-426-6380 or 502-896-0495
Physicians are on the medical staff of The Brook Hospitals, but, with limited exceptions, are independent practitioners who are not employees or agents of The Brook Hospitals. The facility shall not be liable for actions or treatments provided by physicians.
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